Reliance Protect has updated its lone worker online management information reporting tool within its Focus online customer portal. Focus is designed to offer customers a way to quickly and easily manage their contracts. Now incorporating a range of new screens, it is a secure online platform that simplifies and accelerates a broad range of administrative tasks, and allows real time data to provide key management information such as trends, device usage and user status.
Recognising the need to maximise staff utilisation rates and keep them safe, ensuring value for money anda return on investment throughout the life of contracts, Focus puts the customer in full control. Designed for users and administrators and optimised for laptops, desktops, smartphones and tablets, it makes setting up new users and allocating personal safety devices easy.
At the same time, redistributing existing devices in line with staff changes and restructures, logging devices awaiting reallocation, carrying out diagnostic checks and ensuring department staff lists and alarm escalation contacts are accurate is a straightforward process. Focus allows for departmental cost codes be also be added to generate accurate billing, facilitating simple internal cross-charging.
Focus also allows customers to view data in real time, create charts and graphs, and develop automated regular reporting schedules. This information can then be used to provide insights to help manage risk and allocate resources more effectively. Current usage and activity summaries by device and department can be viewed, exported and analysed over time.
All tables, graphs and charts are date range selectable, and can be exported as PDFs and Microsoft Excel spreadsheets, as well as other popular formats. All reports can be scheduled, thereby minimising or removing the need to manually access them. All scheduled reports can be viewed, modified or deleted as required. Accessing and managing data or viewing and running reports within Focus negates the need to handle and transport sensitive data in the more traditional formats of electronic forms, emails or by phone. This ensures that customers can maintain GDPR compliance.
For access to a scheduled report, users simply log-in to Focus when the report is ready. Sensitive personal information is hidden from administrators and can only be accessed by the users themselves.