Security today must be seamless and user-friendly, this is why visitor management is a critical touchpoint on any security ecosystem. The Visitor Management Innovator Award at the Benchmark Innovation Awards 2025 recognises solutions that blend frictionless access with robust verification. This year’s finalists – Ajax Systems, Intratone, PACOM Systems, Paxton, and Salto – bring diverse approaches to managing who gets in, how, and under what conditions. Here’s a quick guide to what each solution brings to the table.
Ajax Systems – DoorBell
Ajax brings security-grade intelligence to the humble doorbell. Their wireless DoorBell solution combines a 4MP HDR camera, motion detection, and two-way communication, offering users full control from their smartphones. With smart object detection and dual communication channels, it ensures visitors are handled smoothly, even during network outages. It’s a professional-grade answer for residential or small business settings where clarity and control are essential.
Intratone – SC-02
Designed for multi-resident buildings, Intratone’s SC-02 intercom transforms traditional access into a cloud-managed, GSM-enabled experience. Tenants receive visitor calls directly on their mobile phones, enabling remote video verification and entry approval. The system also allows housing managers to handle credentials, permissions, and alerts via an online portal, cutting out the complexity of physical infrastructure while maintaining high standards of security.
PACOM Systems – VIGIL CORE
VIGIL CORE is a scalable platform that unifies access control, intrusion alarms, video surveillance, and visitor management under one roof. It’s built for organisations that need a centralised view of who’s entering, when, and why. With options for biometric readers, mobile credentials, and intelligent event logging, VIGIL CORE supports enterprise-level access policies while simplifying visitor workflows through automation and pre-registration.
Paxton – Paxton Entry App
Paxton’s Entry app puts door access control directly into the hands of end users. By integrating with Paxton’s existing Entry hardware, the app lets users answer door calls and unlock entrances from anywhere via smartphone. This mobile-centric approach reduces the need for dedicated intercom hardware and suits both commercial and residential installations looking for flexibility, especially with hybrid work and out-of-hours access becoming more common.
Salto – XS4 Com
Salto’s XS4 Com reimagines the door intercom as a software-driven, user-first experience. Visitors scan a QR code or tap an NFC plate to initiate a video call with the host—no cabling, power, or app installation required. The solution connects seamlessly into Salto’s access ecosystem, supporting full audit trails, geofencing, and cloud-based management. It’s a forward-thinking choice for modern buildings seeking low-impact installations with high-impact security and convenience.
This year’s finalists show just how far visitor management has come—from clunky intercoms to fully integrated, mobile-enabled systems that align with today’s expectations for speed, flexibility, and accountability. Whether enhancing homes, apartment blocks, or corporate offices, these technologies are opening the door to smarter, safer interactions.